Browse any collection, add items to your cart, then check out either by paying online or via bank transfer — or skip the cart entirely and order a specific item straight through WhatsApp using the "Order on WhatsApp" button on any product page.
Yes, as long as it hasn't been shipped yet. Message us on WhatsApp with your order details as soon as possible and we'll do our best to adjust or cancel it.
Yes — for hotels, short-lets, and bulk orders, reach out to us directly on WhatsApp or by email for custom pricing.
We deliver nationwide — all 36 states and the FCT, Nigeria.
Lagos and Abuja typically arrive within 1–3 business days. Other states usually take 3–7 business days depending on location. You'll receive delivery updates via WhatsApp once your order ships.
Delivery cost depends on your location and is calculated at checkout before you confirm payment.
We accept card and bank transfer payments through Flutterwave, as well as direct bank transfer with proof-of-payment upload at checkout.
Yes. Card payments are processed securely by Flutterwave — COZY-LUXE never sees or stores your card details.
We do not offer refunds. However, if you receive a damaged item, kindly notify us within 48 hours of delivery with clear photos. Eligible items will be replaced after verification.
Items that arrive stained, torn, structurally faulty, or otherwise not in sellable condition. Please photograph the item and its packaging as soon as you notice the issue.
Message us on WhatsApp within 48 hours of delivery with your order details and clear photos of the damage. Once verified, we'll arrange a replacement at no extra cost.
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